Information We Collect

When you interact with sendlytaplytransfer, we collect different types of information to provide and improve our financial analysis services. The data we gather falls into several categories, each serving specific purposes in helping you understand your financial landscape better.

Personal Information

We collect details you provide directly when creating an account or using our platform. This includes your name, email address, phone number, and business information if you represent a company. We also store your communication preferences and any correspondence you have with our support team.

Financial Data

To deliver accurate financial interpretations, we process transaction records, account statements, and financial documents you upload. This might include bank statements, expense reports, revenue data, and other financial metrics. We only access what you explicitly share with us through our secure upload system.

Usage Information

Our systems automatically log how you interact with our platform. This covers pages visited, features used, time spent on different sections, and the sequence of your actions. We track which financial reports you generate and what tools you find most useful.

Device and Technical Data

We collect technical information from the devices you use to access our services. This includes IP addresses, browser types, operating systems, device identifiers, and connection information. This data helps us maintain security and optimize performance across different platforms.

How We Use Your Information

Every piece of data we collect serves a practical purpose in delivering better financial insights. We don't sell your information to third parties, and we're selective about how we use what you share with us.

We use your contact information to send service updates, respond to your questions, and notify you about changes that might affect your account. You'll also receive educational content about financial data interpretation if you've opted into that.

Technical and usage data helps us spot bugs, improve our algorithms, and develop new features based on how people actually use the platform. When we see patterns in how users navigate our tools, we can make things more intuitive.

Security is another big reason we process your data. We monitor for unusual activity, verify identities, and maintain audit trails to protect both your account and our systems from unauthorized access or misuse.

Data Storage and Retention

We store your information on secure servers located in facilities that meet international security standards. Your financial data is encrypted both when it's transmitted to our servers and when it's stored in our databases.

When retention periods expire, we permanently delete your data from our active systems. Some backup copies might persist briefly in our disaster recovery systems, but these are also purged according to our backup rotation schedule.

Sharing and Disclosure

We're pretty protective of your information. That said, there are specific situations where we share data with others, and we want to be transparent about those.

Service Providers

We work with third-party companies that help us run our platform. This includes cloud hosting providers, email service platforms, payment processors, and analytics tools. These partners only get access to the specific data they need to perform their services, and they're contractually required to protect your information.

Legal Requirements

If we receive valid legal requests from government authorities or law enforcement in Taiwan, we may need to disclose your information. We'll only do this when legally required, and we review each request carefully to make sure it's legitimate.

Business Transfers

In the event sendlytaplytransfer is acquired or merged with another company, your information would be part of the transferred assets. You'd be notified before this happens, and you'd have the option to delete your account if you're not comfortable with the change.

Your Rights and Control

You have significant control over your personal information. Taiwan's Personal Data Protection Act gives you specific rights, and we've built tools to help you exercise them.

How to Exercise Your Rights

To make any of these requests, email us at [email protected] with "Privacy Request" in the subject line. We'll verify your identity and respond within 30 days. There's no charge for most requests, though we might charge a reasonable fee if requests are excessive or repetitive.

Security Measures

Protecting your financial data is our top priority. We've implemented multiple layers of security to keep your information safe from unauthorized access, disclosure, or loss.

• All data transmissions use TLS 1.3 encryption with 256-bit keys
• Passwords are hashed using bcrypt with individual salts
• We enforce multi-factor authentication for all account access
• Our servers are protected by firewalls and intrusion detection systems
• Database access is restricted to essential personnel with individual credentials
• We conduct regular security audits and penetration testing
• All employees sign confidentiality agreements and receive privacy training
• We maintain incident response procedures for potential data breaches

Despite these protections, no system is completely secure. If we detect a breach that compromises your information, we'll notify you within 72 hours and explain what happened, what data was affected, and what steps we're taking to address it.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your experience and understand how people use our platform. You have control over most of these through your browser settings.

Essential Cookies

These are necessary for the platform to function. They handle things like keeping you logged in, remembering your preferences, and maintaining security. You can't opt out of these while using our services.

Analytics Cookies

We use these to understand how visitors interact with our site. They tell us which features are popular, where people get confused, and how we can improve. This data is aggregated and doesn't identify you personally.

Managing Cookie Preferences

You can control non-essential cookies through the settings panel that appears when you first visit our site. You can also adjust these preferences anytime through your browser settings, though this might limit some functionality.

International Data Transfers

While our primary operations are in Taiwan, some of our service providers operate servers in other countries. When we transfer your data internationally, we ensure adequate protections are in place.

We only work with providers in countries that Taiwan recognizes as having adequate data protection standards, or we use standard contractual clauses approved by relevant authorities. Your data receives the same level of protection regardless of where it's processed.

If you're accessing our services from outside Taiwan, your information will be transferred to and processed in Taiwan. By using our services, you acknowledge this transfer.

Children's Privacy

Our services aren't designed for anyone under 18 years old. We don't knowingly collect personal information from minors. If we discover we've inadvertently collected data from someone under 18, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove that data from our systems.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our platform.

The "Last Updated" date at the top of this page shows when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you continue using our services after we've notified you of changes, that indicates your acceptance of the updated policy. If you disagree with the changes, you can delete your account before they take effect.

Compliance with Taiwan Law

Our privacy practices comply with Taiwan's Personal Data Protection Act and related regulations. We're registered with Taiwan's data protection authorities and follow their guidelines for handling personal information.

You have the right to file a complaint with Taiwan's National Development Council if you believe we've mishandled your personal data. However, we'd appreciate the opportunity to address your concerns directly before you escalate to regulatory authorities.